Not every stop can be completed — a locked gate, a loose dog, a customer who isn't home. Instead of leaving that stop blank or dropped, a driver taps "Unable to Complete," picks a reason (no access, locked gate, customer not home, wrong address, safety issue, customer cancelled, or other), and can optionally attach a photo and notes. The exact time and GPS location are attached automatically. The office is notified immediately, and the whole thing becomes a timestamped record — so when a customer says "nobody ever came," there's a real answer instead of a guess.