Every stop screen shows a driver a clear ON ROUTE / OFF DUTY indicator, so it's never ambiguous when their location is visible to the office and when it isn't. Location reporting starts the moment a driver opens an active route and stops the moment they close it out — nothing runs quietly in the background before or after. Arrival at a stop is detected automatically using GPS geofencing (no "I'm here" button to remember to tap, though one exists as a manual override), and the office's live map updates in real time while a driver is en route. It's the same on-duty-only approach used by delivery platforms like Uber Eats and DoorDash, built in from day one rather than bolted on.